Who is Verity?

Verity is our client and yours. She writes content. She's not a developer.

Verity is a part time administration assistant for a cancer support charity. She is working part time while she completes her Social Care Diploma. Before she left work to study, Verity was a Personal Assistant in the Finance Sector. Verity is in her late twenties. She is quite proficient with the MS Office Suite (Word, Excel etc.), and she uses Facebook and email but she doesn’t consider herself very good with technology.

One of many tasks Verity has to complete each week is to update the ‘news’ section of the website and any other small content updates that are given to her to make by more senior staff. She doesn’t mind this job but she is often interrupted by the phone and other staff while she is updating the website, which can make it tricky for her to remember where she is up to in the process. If she has any trouble with the website updating there is an IT consultant Verity can call, but she likes to avoid doing this unless something is very broken as the consultant is both very busy and expensive!

What Verity wants

She wants to be able to complete her website updates quickly, without getting confused, and feeling confident that she knows where she is and what she’s doing at all times.

Our clients, the Content Creators

Whether you're working in an agency developing lots of Drupal sites that get handed on to clients, or you're part of an in-house team with an editorial team as your internal clients, chances are once your work is done, someone else has to take the reins of the site to manage and maintain the content. Our clients, the content creators, tend to share the following characteristics:

• They’re not developers. They don’t know much about code and how it works
• They’re not in the Drupal community, they don’t love Drupal as much as we do, they don’t speak Drupal-ese
• Updating the website is probably just one of many jobs they have to do
• They’ve probably used other Web Content Management Tools than Drupal in the past
• They only know and care about a tiny fraction of Drupal's capabilities

These people tend to have a small number of tasks they need to do on the website, and those tasks tend to be repetitive. The best thing we can do for these people is to make those tasks as simple, question free, and error free as possible.